SECTION 1- USA SHIPPING OPTIONS:
We ship to all 50 U.S. states using United States Postal Services.
SECTION 2- MULTIPLE PRODUCT ORDERS:
We source products from multiple suppliers to ensure that we can offer maximum variety and supply availability, therefore, your ordered products may not ship in the same package or arrive on the same day. If your items are sourced from different suppliers, then you will receive separate shipment notifications and tracking numbers for each product ordered. Please see Tracking Code Statuses for more information about tracking numbers.
SECTION 3- DELIVERY TIMES (TWO PARTS):
Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 72 hours after the order is placed. The manufacturer and carrier process the orders, which takes an additional 3–7 days.
Shipping time: This refers to the time it takes for items to be shipped from the supplier’s warehouse to the destination.
We strive to ship all orders within 1 business day. Shipping speed will depend on the method selected during checkout. Please be sure to plan accordingly if you need your products by a specific date. Please note we are closed on weekends.
SECTION 4- TRACKING CODE STATUSES:
Tracking Your Package: As soon as your order is shipped you will receive an email notification confirming shipment.
You will receive a tracking number for your shipment via email as soon as your order is shipped. It can take up to 1-2 days after your order is processed for the tracking number become available or to start showing any information, but it will appear eventually just be patient.
Unrecognized Tracking Codes or Tracking Codes Not Found: This tracking number status may happen if your order was recently processed from the warehouse, or tracking information may not be available for your order from the selected shipping carrier.
If after 5 days of your shipment confirmation your tracking code is still not available, please email support@hemp303.com to check on your order. We will gladly follow up with the supplier to check on the status of your order.
In Transit: If the status of your order is "In Transit", this means that the shipment has been dispatched or departed the manufacturer’s warehouse.
Once your tracking number is available, you can track your order by visiting your order confirmation page or order confirmation email. You can also track your order at directly from the USPS Tracking Tools page.
https://tools.usps.com/go/TrackConfirmAction
Pick Up: The "Pick Up" tracking status means that the package has arrived at a local delivery point or it is out for delivery. Note: Generally, the carrier has a collection deadline, we would advise you to pick up your package at once, or it might be returned to the sender.
Expired: Item in transportation period for a long time and does not deliver results on tracking page. Also, the package may have been lost during the transportation period.
Alert: The item might undergo unusual shipping conditions, this may due to several reasons: item refused by the addressee; incorrect/illegible/incomplete address; expired retention period; addressee absence. Also, the package might be retained by customs department for any given reason. Finally, the package may have suffered damage or been lost during the transportation period.
Undelivered: This tracking status means that the package was attempted for delivery but failed, this may be due to several reasons: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, the address problem - unable to locate premises, rural or remote areas.
Delivered: The final tracking code status which means that the package reached it’s destination and is successfully delivered. If you do not receive your package within 7 days after the date of shipment, please email support@hemp303.com and we will investigate the issue.
SECTION 5- CHANGES TO TERMS OF SERVICE:
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 6- CONTACT INFORMATION:
If you have questions about any Terms of Service, please review our FAQ's page or email info@hemp303.com.
Current customers, please contact support@hemp303.com with any shipping, tracking, or delivery inquiries you may have.